Here are some pointers on how to find the very best centers so that you can make your customer services call center experience a winning campaign.
However, you can also contact us to get Quality Assurance for Call Centers.
- Compare the provider to other existing inbound & outbound calling service
- Look at their average wait time and hold time
- Listen to recordings of reps' voices
- Review quality assurance protocols
- Only consider centers with at least 5 years of experience
- Check whether they have managed similar campaigns
- Check for any complaints against the center you are checking out
- Check references from their other clients
- Check their sales conversion ratios if you want them for a sales campaign
The concept of BPO and KPO are fast reaching out to the corners of the world where developing nations are capitalizing and making advancements in becoming developed nations. There is a great misnomer about outsourcing contact centers that you sacrifice quality for quantity.
In some cases, this may actually be the truth, when badly managed centers are used for outsourcing. But if you know what to look for in the best, you can actually save money, increase quality and improve profits. So the answer to the question is: save money and boost profits while improving quality when you outsource.