Remote IT support is needed if you cannot get the local computer help, you want someone to fix your laptop problems quickly, or you don't have money to afford on-site repair or home technicians.
What is remote IT support?
This basically accessed through the internet – so you have to have a computer connection, preferably broadband, cable, ISDN, etc. Professional remote IT support requires a technician's teleconferencing to take over your computer and fix the problem as if they are sitting in front of your laptop or desktop.
At the same time, supporting personnel will talk to you on the phone or through VoIP for you to describe the problem and help in the solution. Remote laptop and desktop help works best for software issues – hardware is very hard to solve over the phone or internet.
How do you find the best remote support technicians?
Start with Google search. Find the following keywords:
-remote laptop repair
-distance desktop inspection
-online PC installation
-best PC technicians
-remote PC technicians
-internet laptop repair
It is just the beginning. When finding remote diagnostic options, you need to consider price, availability, expertise, and references.
Don't be scammed
Often online inspection personnel will take over your computer and steal personal information such as credit cards, insurance, passwords, etc. Whether laptop or desktop, PC or Mac, best Anti-virus or no Anti-virus, they can still do this.